Returns, Refunds, and Exchanges Policy

Final Sale Policy

All products are made to order. For this reason, all sales are final once an order has been submitted.

We do not accept returns, refunds, or exchanges for:

  • Change of mind or buyer's remorse
  • Incorrect size, color, style, or design selected at checkout
  • Personal preference or fit preference

Please review product descriptions, size charts, color selections, and order details carefully before completing your purchase.

Nothing in this policy limits any rights that may apply under applicable law.

Damaged, Defective, or Incorrect Items

We stand behind the quality of every order. If your item arrives damaged, defective, or incorrect due to an error on our part, we will review the issue and provide an appropriate resolution.

Approved claims may receive either:

  • A replacement item at no additional cost
  • A full refund to the original payment method

How to Report an Issue

To request assistance with a damaged, defective, or incorrect item, please complete the following steps within 20 days of delivery:

  1. Email shopthr1v3.help@gmail.com
  2. Include your order number and the name used when placing the order
  3. Provide a brief description of the issue
  4. Attach clear photos showing the damage, defect, printing issue, or incorrect item and label

We will review your request and respond with next steps as soon as possible.

Do Not Return Items Without Instructions

Please do not send items back to the return address shown on the package or shipping label unless we specifically instruct you to do so.

Claims for damaged, defective, or incorrect items are handled digitally. Items returned without prior approval may not be received, processed, or eligible for a refund or replacement.

Order Cancellations and Changes

Cancellation or modification requests must be submitted within 2 hours of purchase by emailing shopthr1v3.help@gmail.com.

After this period, orders may enter processing and can no longer be canceled, edited, or updated. This includes changes to product selection, size, color, design, quantity, or shipping address.

Submitting a request within the 2-hour period does not guarantee that a cancellation or change can be completed, but we will make every reasonable effort to assist before processing begins.

Shipping Address Responsibility

Customers are responsible for entering a complete and accurate shipping address at checkout.

THR1V3 Collective is not responsible for orders delayed, lost, returned, or undeliverable due to an incorrect, incomplete, or invalid shipping address provided by the customer.

If an order is returned because of an address issue, additional shipping charges may apply to resend the package.

Packages Marked Delivered

Once tracking confirms that an order has been delivered, responsibility for the package transfers to the recipient.

If tracking shows a package as delivered but you cannot locate it, please:

  1. Check with household members, neighbors, and building management
  2. Check around your delivery location and mailbox
  3. Contact the shipping carrier directly to request delivery information or open an investigation

We are unable to guarantee refunds or free replacements for packages marked as delivered by the carrier.