FAQ

Frequently Asked Questions

Everything you need to know about THR1V3 Collective. If your question is not answered here, our team is ready to help.

What is THR1V3 Collective?

THR1V3 Collective is a premium lifestyle brand built at the intersection of discipline, faith, and ambition. We design apparel, accessories, and branded goods for those who operate with intention -- people who do not just set goals, they execute them. Every product we release is a statement of standard.

What kinds of products do you sell?

We offer a curated collection of premium apparel, accessories, drinkware, wall art, and lifestyle goods -- each designed with purpose and built to reflect the mindset of those who wear and carry them. This is not fast fashion. This is gear for people who move differently.

Who is THR1V3 for?

THR1V3 is for the entrepreneur who outworks the room, the individual rebuilding with relentless focus, and anyone who has chosen growth, faith, and discipline as a way of life. If you hold yourself to a higher standard -- this brand was built for you.

How are your products made?

Every THR1V3 product is produced individually to order, ensuring consistent quality and attention to detail on every piece. We partner with trusted production facilities that meet our standards -- because what carries our name has to be built right.

How do I find the right size?

Each product page includes a detailed size chart. We recommend reviewing measurements before ordering, as fit can vary by style and cut. If you prefer a relaxed fit, size up -- particularly on hoodies and oversized silhouettes.

How long does production and shipping take?

Production is completed within 2 to 5 business days. Once fulfilled, standard delivery takes 3 to 5 business days -- most orders arrive within 7 business days. During high-volume periods, we appreciate your patience as we maintain our quality standards.

Where do you ship?

We ship primarily within the United States. International availability varies by product. If you are ordering from outside the US, reach out before placing your order and we will confirm what is possible for your location.

What is your return and exchange policy?

Because every item is produced specifically for you, all sales are final once an order is submitted. We do not accept returns, refunds, or exchanges for:

  • Change of mind or buyer's remorse
  • Incorrect size, color, style, or design selected at checkout
  • Fit preference, color preference, style preference, or any other personal preference

Please review product descriptions, size charts, and order details carefully before completing your purchase.

What if my item arrives damaged, defective, or incorrect?

That falls below our standard, and we take it seriously. If your item arrives damaged, defective, or incorrect due to an error on our part, you may be eligible for a replacement or full refund. All claims are reviewed before a resolution is approved. To be considered, your issue must be reported within 20 days of delivery -- see below for how to report it.

How do I report an issue with my order?

To submit a claim for a damaged, defective, or incorrect item, please complete the following steps within 20 days of delivery:

  1. Email shopthr1v3.help@gmail.com
  2. Include your order number and the name used when placing the order
  3. Provide a brief description of the issue
  4. Attach clear photos of the item, the damage or defect, and the shipping label where applicable

We will review your request and respond with next steps as soon as possible.

Do I need to return a damaged, defective, or incorrect item?

No. Do not send items back unless THR1V3 Collective specifically instructs you to do so. Claims are handled digitally. Items returned without prior written instructions may not be received, processed, or eligible for a refund or replacement.

Can I cancel or change my order?

Cancellation or modification requests must be submitted within 2 hours of purchase by emailing shopthr1v3.help@gmail.com. After this window, orders may have entered processing and can no longer be canceled, edited, or updated -- including changes to size, color, quantity, or shipping address. Submitting a request within the 2-hour window does not guarantee that a change can be completed, but we will make every reasonable effort to assist before processing begins.

What happens if I enter the wrong shipping address?

Customers are responsible for entering a complete and accurate shipping address at checkout. THR1V3 Collective is not responsible for orders that are delayed, lost, returned, or undeliverable due to an incorrect or incomplete address. If you believe you entered an incorrect address, contact us immediately at shopthr1v3.help@gmail.com -- address corrections may only be possible if the order has not yet entered fulfillment. If an order is returned due to an address issue, additional shipping charges may apply to resend it.

What should I do if tracking says my package was delivered but I cannot find it?

Before contacting support, please take the following steps:

  • Check around your property, including porches, side doors, garages, and mailboxes
  • Check with household members, neighbors, building mailrooms, or leasing offices
  • Allow 1 to 2 additional business days, as carriers occasionally mark packages as delivered slightly before physical delivery
  • Contact your local carrier facility directly with your tracking number

If your package still cannot be located, email us at shopthr1v3.help@gmail.com with your order number and tracking details. Lost-package claims are reviewed on a case-by-case basis. Please note that we cannot guarantee refunds or free replacements for packages marked as delivered by the carrier.

Do you offer promotions or exclusive offers?

We release exclusive offers and limited promotions to our community. Active offers may include percentage discounts on select items or complimentary shipping on qualifying orders. Subscribe to our email list and follow us on social media to access drops before anyone else.

How do I apply a discount code?

Enter your code at checkout in the designated discount field. The discount will be reflected in your order total before payment is processed. One code per order applies.

Do you accommodate custom or bulk orders?

We selectively work with teams, organizations, and events that align with our brand values. If you are interested in a custom collaboration or volume order, submit your inquiry through our contact page and we will evaluate the opportunity.

How can I contact THR1V3 Collective?

The best way to reach us is by email at shopthr1v3.help@gmail.com. You can also send a message via Instagram for general inquiries. We aim to respond to all inquiries within 1 to 3 business days. For the fastest resolution, include your order number and a clear description of your issue when reaching out. Full contact details are available on our Contact page.

Still have a question? Reach out here -- a real member of our team will respond.